Tag: Leadership

Ritz customer service rules boost staff morale during difficult transitions

If a fancy hotel can make its guests feel well cared for, why can’t a surgery center do the same? Spivey Station Surgery Center in Jonesboro, Georgia, discovered that using principles of hospitality could take it beyond excellent patient care to higher levels of patient satisfaction and staff morale.  …

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By: OR Manager
June 16, 2014
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Executive walk rounds open gates to communication with staff

“Each year, diagnostic errors result in the deaths of an estimated 44,000 to 80,000 patients, and many thousands die because of teamwork and communication errors affecting their care or because they do not receive necessary evidence-based interventions,” according to an article published online last year in JAMA. No one would…

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By: OR Manager
May 12, 2014
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Managing yourself will help you manage others

With a background that includes everything from a Level 1 trauma center to large academic centers to companies involved in joint ventures, acquiring physician practices, and contract negotiations, Marian McCann, MBA, BSN, RN, CNOR, has had a wealth of experience in working with physicians. She will share some of that…

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By: OR Manager
April 16, 2014
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Morale boosters can make your hospital a desirable place to work

Google is the best company in America to work for, according to Fortune Magazine. Thousands of smart, creative individuals want to work there, not only for perks like nap rooms and free food, but also because of Google’s reputation for supportive management, effective communication, and rewards for a job well…

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By: OR Manager
April 16, 2014
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Perceptive leadership fosters collaboration among hybrid OR staff

The expanded volume of interventional cardiology in recent years has played a major role in the growing prevalence of hybrid ORs. As a result, many perioperative services leaders have had to develop systems for managing hybrid ORs along with traditional ORs. “Management of hybrid ORs is really a collision of…

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By: OR Manager
April 16, 2014
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Perioperative services overhaul proves effort is worth the time

Getting a zero deficiency rating on a recent Joint Commission survey and bringing sterile processing in house are 2 of many improvements made at MedStar Georgetown University Hospital over the past decade. When Frances Baldwin, MBA, RN, assistant vice president of perioperative services, joined the hospital 11 years ago, Georgetown…

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By: OR Manager
March 13, 2014
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Conference takes OR leaders and business managers to the next level

High-quality presentations, a high level of enthusiasm, and the highest-ever attendance were the hallmarks of the OR Business Management Conference that took place February 11-13 in New Orleans. Nearly 300 attendees—more than triple the number who attended the workshop in 2013—gathered to learn from experts in the healthcare industry. Tips…

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By: OR Manager
March 13, 2014
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Keynoter Tim Porter-O'Grady sees new roles for perioperative nurses

Tim Porter-O’Grady, DM, EdD, ScD(h), APRN, FAAN, will be the keynote speaker at this year’s OR Manager Conference, which takes place September 17-19 at the Long Beach Convention Center in Long Beach, California. The conference features 4 tracks—ambulatory surgery centers, business management, a masters series, and new manager—designed to address…

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By: OR Manager
March 13, 2014
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Restructuring and revamping workflow help a small hospital make big strides

Working for a small facility after spending many years at a large one can present a host of leadership challenges, but meeting those challenges with process changes and improved efficiencies can be highly satisfying. After serving more than 23 years at the Cedar Crest campus of Lehigh Valley Health Network…

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By: OR Manager
March 13, 2014
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Rounding tool off to a good start in improving patient satisfaction

A mobile, web-based rounding tool is allowing the perioperative leadership team at Vail Valley Medical Center (VVMC) in Vail, Colorado, to collect, analyze, and report on information gathered from surgeons, staff, and patients to improve quality of care and move toward high reliability. Software designed by MyRounding Solutions in Littleton,…

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By: OR Manager
February 20, 2014
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