Editorial
The way people feel at work profoundly influences how they perform, and recent surveys find a higher percentage of burnout than engagement among many US employees, according to a New York Times article. The authors, Tony Schwartz and Christine Porath, cite a 2013 Gallup poll showing that just 30% of…
Ritz customer service rules boost staff morale during difficult transitions
If a fancy hotel can make its guests feel well cared for, why can’t a surgery center do the same? Spivey Station Surgery Center in Jonesboro, Georgia, discovered that using principles of hospitality could take it beyond excellent patient care to higher levels of patient satisfaction and staff morale. …
Morale boosters can make your hospital a desirable place to work
Google is the best company in America to work for, according to Fortune Magazine. Thousands of smart, creative individuals want to work there, not only for perks like nap rooms and free food, but also because of Google’s reputation for supportive management, effective communication, and rewards for a job well…
Competency matrix modeled on ski trail difficulty validates staff skills at Vail center
Surgeon concerns about staff competency and high turnover of surgical technologists at Vail Valley Medical Center (VVMC), Vail, Colorado, prompted the development of a staffing skills competency matrix. VVMC is a community hospital with 4 rooms in its main OR, 4 rooms in its adjoining surgery center, and 4 rooms…
Rounding tool off to a good start in improving patient satisfaction
A mobile, web-based rounding tool is allowing the perioperative leadership team at Vail Valley Medical Center (VVMC) in Vail, Colorado, to collect, analyze, and report on information gathered from surgeons, staff, and patients to improve quality of care and move toward high reliability. Software designed by MyRounding Solutions in Littleton,…
Changes in nurses' pay structure solve staffing and scheduling problems
Many OR directors struggle with designing effective nurse compensation systems. The ideal system would achieve department goals while maintaining nurse satisfaction. Unfortunately, a compensation plan that links these 2 objectives is often elusive. In 2012, OR leadership at a small Pennsylvania hospital developed a compensation system that effectively aligns nursing…
Practicing a personal time-out can help to engage you and your team
Among the tools and procedures intended to increase efficiencies and reduce errors in the OR are time-outs and checklists, which have become a standard practice during many surgical procedures. Vicki Hess, MS, RN, CSP, believes these same tools can be used to promote engagement and decrease stress among those working…
Turnover rates plummet with Patient Care Intern training program
Nurse turnover is a problem that affects the performance and profitability of every health care organization. The cost of a nurse leaving a facility is roughly twice that nurse’s annual salary while a replacement is sought and orientation is completed. In addition, patient care may be compromised because the temporary…
ORs modifying on-call practices to recruit and retain nursing staff
On-call requirements in perioperative services can be a barrier to recruiting younger RNs and in retaining older nurses. Covering the daily surgical schedule with fatigued staff who have worked during the night can be a safety issue or a staffing issue if the call team is too tired to work…
New on-call plan helps to stabilize the staff and budget
A heavy call schedule at one community hospital was driving the perioperative staff away and raising concerns about patient safety because of staff fatigue. With a staff turnover rate of 40% in 2007, the perioperative management team knew changes were needed. Since then, a new staffing model has almost eliminated…
Free Daily News
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- State lawmakers target rising healthcare costs via legislation on hospital facility fees
- FDA medical device Class 1 recalls trend upward
- Data cast doubt on recommendation to delay weight-loss meds prior to surgery
- AAMI guidance covers sterile processing of dilators, ultrasound probes
- Surgical site infections often caused by preexisting bacteria
- The Joint Commission launches new telehealth accreditation program
- FDA announces class 1 recall for disposable biopsy needle kit
- Report: Consistent, purposeful manager-team engagement reduces RN turnover
- Death, hospital readmission less likely for women treated by female doctors