If a fancy hotel can make its guests feel well cared for, why can’t a surgery center do the same? Spivey Station Surgery Center in Jonesboro, Georgia, discovered that using principles of hospitality could take it beyond excellent patient care to higher levels of patient satisfaction and staff morale.
The past 10 years of data from the OR Manager…
Left sniffling and sneezing after a whirlwind 4 days at…
TAKEAWAYS • HR should be involved early in the disciplinary…