April 18, 2018

‘Reality-based rules’ diffuse drama in the OR

All of the keynote presentations at the 2017 OR Manager Conference offered much food for thought, but probably the most memorable one was Cy Wakeman’s riveting talk on the impact of “drama” in the workplace. That resonated with OR leaders who struggle against the tide of negative attitudes among their staff or physicians—or both—on a daily basis.

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