Aiming high nets ‘wins’ for OR Manager of the Year

High patient satisfaction scores and excellent multidisciplinary teamwork are the hallmarks of a well-managed surgical services department, and Sharon Udy-Janczuk, MSN, RN, CNOR, NE-BC, the 2018 OR Manager of the Year, has bragging rights to both. By cross-training staff in the presurgical care area, OR, and postanesthesia care unit (PACU), she has contributed to building a “one team” model that has netted Press Ganey Patient Satisfaction scores of 95% or higher since 2017, according to Vicky Tilton, senior director of perioperative services at Nemours/Alfred I. duPont Hospital for Children in Wilmington, Delaware.