Active listening lowers stress, builds confidence
The use of storytelling and listening to staff stories can be a valuable tool to help OR managers understand and mitigate workplace challenges and incivility. These are the findings of a doctoral study by Patricia Littlejohn, MBA, RN, CNOR, director, neurosciences and program development, Regional Medical Center, San Jose, California.…
Professional peer review compels staff to improve performance and quality--Part 1
The most successful perioperative services leaders are those who have built excellent teams that balance individual responsibility and accountability with respect for all team members, regardless of the roles they play. To create that culture, OR leaders must model the behavior and attitudes they expect from their staffs. One way…
Fine print in supply contracts often holds keys to cost savings
When it comes to buying medical-surgical supplies, quality, safety, and physician comfort are foremost—but that doesn’t mean price is no object. Even though ambulatory surgery center (ASC) staff often lack materials management expertise, they can achieve cost savings in several ways, especially if they brush up on terms used in…
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