Tag: Communication

Social media: Helping staff manage personal, professional boundaries

A 20-year-old nursing student, Emily, was excited to be on her pediatrics rotation and taking care of Tommy, a 3-year-old leukemia patient. One day, when Tommy’s mom was out of the room, Emily asked Tommy if she could take his picture. He readily agreed. When she got home, Emily excitedly…

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By: OR Manager
April 11, 2012
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A new "electronic etiquette" for surgical services

Nurses texting between—or even during—cases. Anesthesia providers playing games on their cell phones. A surgeon answering calls during surgery using his Bluetooth device. Mobile devices like smartphones and tablets have introduced a brand of constant communication—and a management challenge. Banning the devices isn’t the answer. Instead, health care needs to…

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By: OR Manager
April 8, 2012
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Editorial

Where would you expect a patient to look to learn about the quality of your hospital’s services? Maybe the Joint Commission, Hospital Compare, or HealthGrades? Think Facebook, Google Reviews, or YouTube—that’s where many are likely to turn first. Social media increasingly are the go-to source for consumer reviews of any…

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By: OR Manager
March 10, 2012
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A new perspective on OR time-out

Sometimes it's all in a word. Struggling for compliance with the pause before surgery, a Michigan hospital tried changing the terminology, and that has made all the difference. Instead of "time-out," the new term is "patient safety briefing." Once the change was made, "we saw immediately that the focus changed,"…

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By: Pat Patterson
August 1, 2011
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Time to tone it down: Strategies for managing noise, distractions

"Our society has become a lot louder, and we tolerate a lot more noise," says Verna Gibbs, MD, director of NoThing Left Behind and professor of clinical surgery, University of California, San Francisco. That includes the OR, where phones, overhead pages, alarms, suction, ventilation equipment, medical devices such as drills,…

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By: Cynthia Saver, MS, RN
August 1, 2011
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When staff speak up on safety, do managers listen--and act?

Checklists, time-outs, and other patient safety tools are supposed to make care safer. But what happens when a safety tool alerts a team to a problem that otherwise would have been missed and could harm a patient? Will team members speak up? The vast majority—85%—of nurses in a new study…

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By: Pat Patterson
June 1, 2011
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Wrong implants a theme in errors

Ophthalmology and orthopedics led the list of OR specialties with incorrect surgery in an analysis of 51⁄2 years of data from 130 Department of Veterans Affairs (VA) facilities. A wrong implant was the most common error type for both specialties, accounting for 22 of 45 ophthalmology events and 12 of…

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By: OR Manager
January 1, 2010
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Briefings head off communication failures

A structured OR team briefing before a case can dramatically reduce communication failures, a new study from Canada finds. In the study surgeons, nurses, and anesthesia providers held a short briefing guided by a checklist. Researchers documented communication problems before and after the briefings were implemented. Results showed communication failures…

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By: OR Manager
June 1, 2008
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ORs vary in how they do time-out, and many don't follow own policy

How ORs conduct time-outs varies widely—and facilities tend not to follow their own policies. These findings are part of a statewide project in Pennsylvania to learn how wrong-site surgery happens and how to prevent it. As part of the project, researchers observed one or more steps of 48 procedures at…

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By: OR Manager
March 1, 2008
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A time-out tool helps to improve compliance at the patient's bedside

The highest priority of any health care provider is to ensure patient safety. The single most important tool for preventing errors is the ability to communicate. According to the Joint Commission, the number one cause of sentinel events is a breakdown in communication among the surgical team, patient, and family.…

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By: OR Manager
December 1, 2007
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