The highest priority of any health care provider is to ensure patient safety. The single most important tool for preventing errors is the ability to communicate. According to the Joint Commission, the number one cause of sentinel events is a breakdown in communication among the surgical team, patient, and family. For wrong surgery, in 2006, communication was second only to procedural compliance as a root cause of these events.
For me, the answer is easy. For 25 years I…
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