Retaining well-performing staff reduces the amount of resources, particularly time and money, that OR leaders need to spend on recruiting and training new employees. Part 1 of this two-part series provided an overview of retention issues and discussed the importance of the leader’s role and a positive work culture (OR Manager, November 2019, 1, 11-13, 17). Here we see how leaders can use career development to retain staff and implement strategies to enhance engagement.
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