January 1, 2008

The 5 W’s: A blueprint for counseling

By: Kate McGraw

OR managers who document their use of the "Five W's of Employee Counseling" will never lose a wrongful-termination suit, a veteran manager says. Heather Carelock, RN, MPA, CNOR, who has had 35 years of experience in managing ORs and surgical services, says she's learned the importance of a documentable, consistent approach to dealing with employee problems.

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