The OR environment plays host to a perfect storm of high stakes, time constraints, and egos. As a surgical services director, you’ve likely seen your share of disruptive behavior, and your hospital probably has a zero tolerance policy for transgressions like throwing a surgical instrument across the room during surgery, shoving a nurse aside, or yelling at a co-worker in front of a patient.
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For me, the answer is easy. For 25 years I…