Disruption in the healthcare setting occurs all too often and can be dangerous for patients and staff like. Part 1 of this series discussed some of the reasons behind the volatile behavior of patients or their families and provided a list of organizations with resources for managing the problem (OR Manager, June 2018, 1, 8-10). In Part 2, we take a look at how to prevent disruption and what to do when it occurs.
For me, the answer is easy. For 25 years I…
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