Preparation for a visit from the Joint Commission or the Centers for Medicare & Medicaid Services is key to a positive survey outcome. “There is nothing mysterious about Joint Commission or CMS compliance,” says John Rosing, MHA, FACHE, vice president and principal, Patton Healthcare Consulting, Naperville, Illinois. Ensuring compliance involves setting up in advance policies, practices, procedures, and tools, and then educating staff and validating their competency on those policies and practices.
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Takeaways • Credibility and trust are intertwined. • Keeping a…