At least half the battle in making and sustaining process improvements is getting the entire team on board with a new workflow. One key to getting buy-in from staff is to clarify why changes are needed and what the consequences may be if the new processes aren’t followed. In a recent Lean initiative aimed at reducing bioburden, OR leaders at the Mayo Clinic Health System Franciscan Health in La Crosse, Wisconsin, focused on delivering these messages, and as a result improved both workflow and communication.
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