What can a surgical services director learn about running the OR by working at a forklift factory? During 2 weeks in Japan in 2004, Sandra Saltzer, RN, MPA, had a chance to tour 3 factories and actually work in one. At the time, she was director of surgical services at Virginia Mason Hospital in Seattle, a leader in Lean thinking for health care. The hospital regularly takes managers to Japan…
The kind of Navy-taught leadership Brian Dawson, MSN, RN-BC, CNOR,…
Every day, I come across postings in the media suggesting…
Takeaways • Credibility and trust are intertwined. • Keeping a…