July 13, 2017
Conference closer reveals keys to engaging staff
Anyone who heard Vicki Hess, MS, RN, CSP, speak at the annual OR Manager Conference in 2013 probably remembers her lively, compelling message in the closing keynote presentation. Her interactive “Time Out!” talk left attendees with renewed energy and a take-home tool—a simple five-step “SHIFT” checklist to help OR managers cope with their daily challenges: Stop and breathe, Harness reactions, Identify & manage emotions, Find new options, and Take one positive action.
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