July 1, 2009

90-day guarantee: Warranties as a tool for improved patient outcomes

By: Cynthia Saver, RN, MS

Everything from washers to cars comes with a warranty, so why not health care? Geisinger Health System in Danville, Pennsylvania, introduced health care warranties with an innovative program called ProvenCare. Under the 90-day warranty, one cost covers the surgery and 90 days of follow-up treatment. Geisinger absorbs any additional costs of related complications and readmissions in the first 90 days.

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