The OR environment plays host to a perfect storm of high stakes, time constraints, and egos. As a surgical services director, you’ve likely seen your share of disruptive behavior, and your hospital probably has a zero tolerance policy for transgressions like throwing a surgical instrument across the room during surgery, shoving a nurse aside, or yelling at a co-worker in front of a patient.
When Phyllis Quinlan, PhD, RN, NPD‑BC, founded MFW Consultants in 1994, she was…
Editor’s Note: This page is a companion piece to the…
While most emergency surgical procedures are carried out uneventfully and…