Tag: Patient Satisfaction

New patient tool for seeking quality care includes surgery

Editor's Note Mayo Clinic has released a free, digital tool requiring no account or subscription that allows anyone to investigate healthcare quality by city, care specialty, or hospital, an October 30 press release from the health system reports. The tool includes search capability for a range of specific surgical specialties,…

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By: Carina Stanton
November 4, 2025
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Advances in ambient AI bring precision to OR performance

Pinpoint accuracy in surgical technique has advanced beyond what many ever thought possible. Unfortunately, such refinements have been slower to reach the perioperative business front. OR leaders often rely on vague metrics and educated guesses to guide their teams. Ambient artificial intelligence (AI) is changing that. When integrated with data…

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By: Carina Stanton
October 31, 2025
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Session: Keep calm and recover—Essential service recovery tools for new OR leaders

Editor's Note Transparent communication, humility, and swift action are essential for effective service recovery in perioperative services, said Leiran Cornish, MBA-HM, BSN, RN, director of nursing, Dartmouth Health Outpatient Surgery Center, and Patrel Nobles, MSN, RN, NE-BC, CNOR,  system senior director, surgical services, Valley Health. Their session explored how nurse…

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By: Tarsilla Moura
October 29, 2025
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New NIH-backed trial targets advance care planning for older surgical patients

Editor's Note Fewer than one in ten older adults undergoing major elective surgery complete advance care planning (ACP), but a new multisite randomized trial aims to change that. According to a September 23 article published by BMJ Open, the study design for the I CAN DO Surgical ACP trial has…

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By: Tarsilla Moura
October 3, 2025
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AORN: Periop patient ambassadors transform communication, outcomes in surgical care

Editor's Note Hospitals adopting perioperative patient ambassadors are seeing major gains in surgical communication, patient trust, and satisfaction, AORN August 18 reports. An EIN Presswire release on September 30 also highlights AORN’s call for hospitals to formalize the patient ambassador role as part of the surgical team. AORN notes that…

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By: Tarsilla Moura
October 2, 2025
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Sports medicine procedures cost far less in ASCs than HOPDs

Editor's Note Sports medicine surgical procedures for Medicare patients cost significantly less in ambulatory surgery centers (ASCs) compared with hospital outpatient departments (HOPDs), according to a study published by the Orthopaedic Journal of Sports Medicine on August 29. Researchers analyzed Medicare Procedure Price Lookup data for 62 commonly billed outpatient…

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By: Tarsilla Moura
October 1, 2025
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Optimizing vendor partnerships for cost containment, growth in ASCs: OR Manager Conference Session Preview

Growth is the goal in any ASC—growth in volume, growth in profits, and often growth to new locations. For DISC Surgery Centers, which just opened its sixth ambulatory surgery center (ASC) through parent company TriasMD, that growth has been the result of many factors. A key driver, according to Frank…

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By: Carina Stanton
September 24, 2025
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Surgical leaders urged to weigh risks, rewards of innovation with a critical eye

Editor's Note Innovation is transforming surgical care faster than most institutions can keep pace, but leaders must distinguish between investments that advance patient care and those that add cost without meaningful benefit. That is the central message from a September 8 Harvard Medical School article featuring insights from Jon O.…

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By: Tarsilla Moura
September 22, 2025
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Hospital complaints surge as oversight gaps leave patients frustrated

Editor's Note Patient complaints against hospitals have skyrocketed, rising 79% in just 5 years and topping 14,500 in fiscal year 2024, HealthLeaders September 12 reports. The surge reflects not only mounting dissatisfaction with care experiences but also systemic oversight delays that leave concerns unaddressed, fueling mistrust in hospitals. The Centers…

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By: Tarsilla Moura
September 17, 2025
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CMS plan to phase out inpatient only list sparks debate over safety for vulnerable patients

Editor's Note The Centers for Medicare & Medicaid Services (CMS) is moving to eliminate its Inpatient Only (IPO) List over the next 3 years, a decision that could permanently shift more surgical procedures from hospitals to outpatient settings. According to an August 24 article from Fierce Healthcare, the policy promises…

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By: Tarsilla Moura
September 2, 2025
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