Tag: Behavior

A 'civility and respect' policy for surgery

When an orthopedic surgeon threw a pair of scissors in the OR last summer at North Shore Medical Center's Salem Hospital, a policy was in place to address the incident. Introducing a "civility and respect" policy was one of the first things Marc Rubin, MD, did when becoming chief of…

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By: OR Manager
November 1, 2008
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Process for addressing disruptive behavior must be in place by Jan 1

A surgeon blows up at the staff because an instrument is missing from a set. A new nurse is in tears after a senior RN snaps at her for asking how to set up a piece of equipment. A resident won't respond when a nurse asks about a medication order.…

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By: OR Manager
November 1, 2008
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A positive direction for employee behavior

In a busy OR, one employee who's consistently late or always wants to take off early can wreak havoc on scheduling and performance. Seemingly small conduct problems are frustrating for managers: Is it worth starting the recruitment and orientation process over again just to replace a person whose small infractions…

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By: Kate McGraw
June 1, 2007
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