July 23, 2018
PAT makeover enhances patient and provider satisfaction
Not all hospitals have a preadmission testing (PAT) process, and even when they do, communication breakdowns and inefficiencies can make the process ineffective. Recognizing that the PAT process at Yale New Haven Hospital, New Haven, Connecticut, needed a makeover was the first step in launching an improvement project that led to better staffing, more patients optimized for surgery, reduced delays, and greater satisfaction for staff and physicians.
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