Tag: Patient Satisfaction

Giving patients timely, accurate pricing

What's your price for a colonoscopy?" When a patient calls your hospital for pricing, who takes the call? Will the patient receive a clear answer quickly so he or she will know how much he or she is likely to owe out of pocket? These calls are increasing as patients…

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By: Pat Patterson
February 1, 2009
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How can an OR be like the Ritz-Carlton?

What do a Ritz-Carlton hotel and a hospital or ambulatory surgery center have in common? At first glance, you might say very little. After all, the glamor and glitz of a Ritz-Carlton hotel seem miles away from the plain and functional OR. But dig a little deeper and you'll uncover…

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By: Cynthia Saver, RN, MS
July 1, 2008
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