OR leaders have always been committed to patient safety, but an increased focus on quality has them redoubling their efforts. With the recent initiatives linking patient satisfaction to reimbursement, it’s not surprising that OR leaders are emphasizing patient safety and satisfaction, as reflected in comments from the 24th annual OR Manager Salary/Career Survey (sidebar, p 13) and interviews.
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Takeaways • Credibility and trust are intertwined. • Keeping a…