August 1, 2012
Lateral violence: Tools managers can use to help shift the culture
An orientee comes to you in tears saying a couple of tenured nurses have snapped at her or huffed impatiently when she asked a question. Several other staff have met with you individually about conflict and hurtful comments they say are happening on one of the specialty teams.
Free Daily News
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- AAAHC unveils v44 standards to sharpen focus on patient-centered ambulatory care
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