July 1, 2008
How can an OR be like the Ritz-Carlton?
What do a Ritz-Carlton hotel and a hospital or ambulatory surgery center have in common? At first glance, you might say very little. After all, the glamor and glitz of a Ritz-Carlton hotel seem miles away from the plain and functional OR. But dig a little deeper and you'll uncover lessons you can apply in any service setting—including ORs.
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