When an orthopedic surgeon threw a pair of scissors in the OR last summer at North Shore Medical Center's Salem Hospital, a policy was in place to address the incident. Introducing a "civility and respect" policy was one of the first things Marc Rubin, MD, did when becoming chief of surgery in 2005. The policy was invoked to address the scissors incident. The surgeon was disciplined, and there have been…
When Phyllis Quinlan, PhD, RN, NPD‑BC, founded MFW Consultants in 1994, she was…
It is often said that small actions lead to big…
Immersed in texts, apps, QR codes, and streaming videos, we…