Tag: Patient Experience

HFMA warns affordability crisis is driving up provider bad debt

Editor's Note According to a Healthcare Financial Management Association (HFMA) analysis, the US healthcare system is in “serious condition,” with affordability collapsing and provider financial risk escalating, HealthLeaders September 19 reports. The group’s new Healthcare Vitals Tracker scored the industry just 35.9 out of 100, compared to a peak of…

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By: Tarsilla Moura
September 24, 2025
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Hospital complaints surge as oversight gaps leave patients frustrated

Editor's Note Patient complaints against hospitals have skyrocketed, rising 79% in just 5 years and topping 14,500 in fiscal year 2024, HealthLeaders September 12 reports. The surge reflects not only mounting dissatisfaction with care experiences but also systemic oversight delays that leave concerns unaddressed, fueling mistrust in hospitals. The Centers…

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By: Tarsilla Moura
September 17, 2025
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Celebrate National ASC Month with exclusive OR Manager insights

Editor's Note As we begin National Ambulatory Surgery Center (ASC) Month, we’ve been reflecting on all OR Manager has to offer this critical subset of our audience—and all that is yet to come.   First, why celebrate ASCs, and how to get involved? According to the Ambulatory Surgery Center Association…

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By: Matt Danford
July 31, 2025
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Leaders adapt as Gen Z nurses leave workforce

Editor's Note Gen Z nurses are leaving the workforce in droves, and CNOs must adapt their leadership strategies to keep them. That’s according to a July 21 HealthLeaders report on the Nurse Experience 2025 analysis from Press Ganey, which found that 24% of Gen Z registered nurses left the workforce…

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By: Matt Danford
July 23, 2025
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Commentary: Overlooking, underfunding perioperative mental health threatens patients

Editor's Note Amid a lack of focus and lack of resources on perioperative mental health, alleviating patient anxiety and preventing poor surgical outcomes requires creative solutions. This is the central argument of a May 12 commentary in The Conversation by Renée El-Gabalawy, a clinical psychologist and associate professor at the…

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By: Matt Danford
May 16, 2025
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Healthgrades recognizes top 15% of hospitals for patient experience in 2025

Editor's Note Healthgrades has recognized 377 hospitals across 44 states with its 2025 Outstanding Patient Experience Award, as announced in a May 13 press release. These hospitals represent the top 15% nationwide for patient experience, demonstrating exceptional performance in delivering positive, patient-centered care. The award is based on an analysis…

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By: Matt Danford
May 15, 2025
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OAS CAHPS compliance soars to 96% among ASCs, vendor satisfaction also improves

Editor's Note Ambulatory surgery centers (ASCs) across the US have quickly adapted to the new federal requirement mandating participation in the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) Survey, according to a March 2025 "60-Second Survey" from ASCA. The survey captured responses from 261…

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By: Tarsilla Moura
April 16, 2025
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Study links intraoperative synthetic opioids, worse postoperative pain

Editor's Note Using powerful synthetic opioids remifentanil and sufentanil during surgery increases risk of patients suffering during recovery, according to a study in the journal Regional Anesthesia & Pain Medicine. HealthDay reported the news February 27. According to the article, researchers analyzed data from 971 patients who underwent surgery—37% orthopedic…

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By: Matt Danford
February 27, 2025
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Session: Surfs Up—Rolling Out the OAS CAHPS Survey

Editor's Note In this session, Gail Avigne, MSN, BA, RN, senior consultant, strategic consulting, at Press Ganey Associates LLC, spoke to OR Business Management Conference attendees about the rollout of the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) survey, which is a mandatory requirement for ambulatory surgery centers (ASCs) in…

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By: Tarsilla Moura
February 19, 2025
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Study: Virtual reality reduces preoperative anxiety in heart surgery patients

Editor's Note Virtual reality (VR) may help older patients manage anxiety before open-heart surgery, according to a study published in Mayo Clinic Proceedings. Medical Xpress covered the news February 12. According to the article, researchers found that immersive VR and tablet-based VR significantly lowered anxiety levels, offering a nonpharmacological alternative…

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By: Matt Danford
February 14, 2025
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