Patient satisfaction with virtual visits

Editor's Note

This study from the Cleveland Clinic finds that patient satisfaction with virtual healthcare visits is comparable to traditional in-person visits.

Researchers surveyed 426 adult patients who had virtual visits from June 21 to July 12, 2017.

Among the findings:

• 92.9% believed their virtual visit clinician was interested in them as a person
• 81.9% agreed or strongly agreed their virtual visit was as good as an in-person visit
• 90.9% agreed their virtual visit made it easy to get the care they needed
• 92.7% found the technology interface was easy to use
• 94.8% said they felt comfortable using the technology interface
• technical difficulties were linked to lower odds of overall satisfaction (OR 0.46).

The study supports the value and acceptance of virtual visits for healthcare, the authors note.