Joint Commission automates patient safety event phone line

Editor's Note

The Joint Commission announced August 1 that beginning September 1, callers to its patient safety event phone line (1-800-994-6610) will receive automated instructions on how to file a report or concern. The line will no longer be answered by a staff member.

The Joint Commission says the phone line is being automated to lessen confusion, provide more accurate information to the caller, and help address the issue of callers attempting to report patient safety events by phone when these reports must be submitted in writing.