Good managers the answer to workplace incivility
Editor's Note A new meQuilibrium Self Check survey finds that good managers are pivotal to retaining employees in the face of rising rates of workplace incivility, the March 29 HealthLeaders Media reports. Of 5,483 employees surveyed, the most common forms of incivility identified were: Being ignored (26.1%) Having one’s judgment…
Unprofessional behavior improved with just a cup of coffee
What if unprofessional behavior in the OR could be managed through something as simple as an informal chat over a cup of coffee? This peer-to-peer approach advocated by Vanderbilt University School of Medicine led to the development of two well-established, scientifically validated programs designed to offset unprofessional behavior: the Patient…
Ramifications of unprofessional behavior on patients, staff
Lynn Webb, PhD, assistant dean of the Vanderbilt School of Medicine, Nashville, Tennessee, shared an anecdote about unprofessional behavior with attendees of the recent OR Business Management Conference in San Antonio, Texas. A nurse reported that a surgeon was performing a transverse colon resection, and at the appropriate point, they…
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