Tag: Patient Satisfaction

Editorial

There are good reasons to think about how patients experience your OR and your facility. It isn’t about private rooms and better food. The quality of their experience is fundamental to keeping patients safe. A new analysis from HealthGrades finds hospitals with the highest ratings for nurse and physician communications…

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By: OR Manager
July 14, 2012
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Overcoming low health literacy: Helping your patient understand

Imagine sitting through a discussion with a surgeon or nurse and not understanding a single word—or worse, misinterpreting key information. Unfortunately, that’s the situation for many patients and their families because millions of people in the US have insufficient health literacy skills. A review in the American Journal of Surgery…

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By: OR Manager
June 12, 2012
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Editorial

Where would you expect a patient to look to learn about the quality of your hospital’s services? Maybe the Joint Commission, Hospital Compare, or HealthGrades? Think Facebook, Google Reviews, or YouTube—that’s where many are likely to turn first. Social media increasingly are the go-to source for consumer reviews of any…

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By: OR Manager
March 10, 2012
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Giving patients timely, accurate pricing

What's your price for a colonoscopy?" When a patient calls your hospital for pricing, who takes the call? Will the patient receive a clear answer quickly so he or she will know how much he or she is likely to owe out of pocket? These calls are increasing as patients…

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By: Pat Patterson
February 1, 2009
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How can an OR be like the Ritz-Carlton?

What do a Ritz-Carlton hotel and a hospital or ambulatory surgery center have in common? At first glance, you might say very little. After all, the glamor and glitz of a Ritz-Carlton hotel seem miles away from the plain and functional OR. But dig a little deeper and you'll uncover…

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By: Cynthia Saver, RN, MS
July 1, 2008
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