Competency matrix modeled on ski trail difficulty validates staff skills at Vail center
Surgeon concerns about staff competency and high turnover of surgical technologists at Vail Valley Medical Center (VVMC), Vail, Colorado, prompted the development of a staffing skills competency matrix. VVMC is a community hospital with 4 rooms in its main OR, 4 rooms in its adjoining surgery center, and 4 rooms…
Rounding tool off to a good start in improving patient satisfaction
A mobile, web-based rounding tool is allowing the perioperative leadership team at Vail Valley Medical Center (VVMC) in Vail, Colorado, to collect, analyze, and report on information gathered from surgeons, staff, and patients to improve quality of care and move toward high reliability. Software designed by MyRounding Solutions in Littleton,…
Changes in nurses' pay structure solve staffing and scheduling problems
Many OR directors struggle with designing effective nurse compensation systems. The ideal system would achieve department goals while maintaining nurse satisfaction. Unfortunately, a compensation plan that links these 2 objectives is often elusive. In 2012, OR leadership at a small Pennsylvania hospital developed a compensation system that effectively aligns nursing…
Practicing a personal time-out can help to engage you and your team
Among the tools and procedures intended to increase efficiencies and reduce errors in the OR are time-outs and checklists, which have become a standard practice during many surgical procedures. Vicki Hess, MS, RN, CSP, believes these same tools can be used to promote engagement and decrease stress among those working…
Turnover rates plummet with Patient Care Intern training program
Nurse turnover is a problem that affects the performance and profitability of every health care organization. The cost of a nurse leaving a facility is roughly twice that nurse’s annual salary while a replacement is sought and orientation is completed. In addition, patient care may be compromised because the temporary…
ORs modifying on-call practices to recruit and retain nursing staff
On-call requirements in perioperative services can be a barrier to recruiting younger RNs and in retaining older nurses. Covering the daily surgical schedule with fatigued staff who have worked during the night can be a safety issue or a staffing issue if the call team is too tired to work…
New on-call plan helps to stabilize the staff and budget
A heavy call schedule at one community hospital was driving the perioperative staff away and raising concerns about patient safety because of staff fatigue. With a staff turnover rate of 40% in 2007, the perioperative management team knew changes were needed. Since then, a new staffing model has almost eliminated…
Synergies are flowing from combined ST, CS role
A float position that combines the duties of a surgical technologist (ST) and a central service (CS) technician creates closer ties between the OR and CS departments and improved morale in CS for a 400-bed community hospital. “These have been independent workforces, but they are highly related,” says Brian Whorley,…
Staff satisfaction: Happy employees have a payoff
Nearly two-thirds (60%) of employees who leave a position do so because of their relationship with their direct supervisor, according to the Studer Group, a health care consulting organization. “Satisfaction is about relationship,” says Marcus Erb, senior research partner at the Great Place to Work Institute, which helps organizations become…
Older nurses: A resource too valuable to lose
The average age of a perioperative nurse is higher than the average of 47 for nurses overall. That makes retaining older nurses a critical need for OR managers. The immediate problem has subsided in recent years because of the poor economy. Still, “We’re concerned that as soon as the economy…
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