Patient Satisfaction

Latest Issue of OR Manager
February 2021
Home Safety/Quality > Quality Improvement > Patient Satisfaction

COVID-19 has hastened outpatient surgery migration

The latest surge of COVID-19 cases has put many hospitals in a precarious position, with shortages of staff, space, and supplies. Lessons learned earlier in the pandemic cannot necessarily shore up systems that have been overwhelmed with patients. Throughout most of 2020, some patients postponed medical or surgical care. When…

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By: Elizabeth Wood
December 15, 2020
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Patient-preference playlists improve pre- and postop experiences

Streaming music apps and access to music through smartphones and similar devices make it easy to provide many different genres of music and modalities that can ease surgical patients’ fears. The use of music in both pre- and postoperative settings has been extensively researched, but less is known about how…

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By: Judith M. Mathias, MA, RN
November 17, 2020
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Shifts in case mix bode well for future of outpatient surgery

Before COVID-19 emerged as the biggest disruptor of 2020, many ambulatory surgery centers (ASCs) had been growing volume and receiving Medicare reimbursements for an increasing number of procedures. Stopping elective procedures in the spring was a significant setback, especially for smaller, independent facilities, notes a Global Healthcare Advisors (GHA) brief,…

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By: Elizabeth Wood
November 17, 2020
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Consider a PSH as a post-pandemic strategy

Across the US, surgical services are estimated to comprise around 20% of national health spending and typically generate up to 70% of total health system revenue.1, 2 That makes surgical services the largest revenue generator for a hospital, supporting access to numerous other healthcare services. Considering the average hospital has…

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By: Barbara McClenathan, MBA-HCM, BSN, RN, CNOR and Lisa Branding, MHSA
October 21, 2020
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Joint Commission refreshes Accelerate PI Dashboard Report data

Editor's Note The Joint Commission announced September 9 that it has refreshed the Accelerate PI Dashboard Report data for accredited hospitals, critical access hospitals, and nursing care centers. The reports reflect the most recent and available external data from CMS’ Hospital Compare and Nursing Home Compare websites as well as…

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By: Judy Mathias
September 10, 2020
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What does it take to become an ERAS hospital?

Leaders at Virginia Commonwealth University (VCU) Health System in Richmond started the journey to become an Enhanced Recovery After Surgery (ERAS) hospital in 2016 with the following problem statement: Across surgical specialties, and regardless of superior surgical technique, perioperative care, and anesthesia care, patients can experience extended length of hospital…

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By: Paula Spencer, MSHA, PMP, CPHIMS
August 21, 2020
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Public health implications of chronic hospital nurse understaffing in COVID-19 era

Editor's Note This study by noted nurse researcher Linda Aiken, PhD, RN, FAAN, and colleagues at the University of Pennsylvania School of Nursing, Philadelphia, finds that hospital nurses were burned out and working in understaffed conditions in the weeks preceding the COVID-19 pandemic, posing risks to the public’s health. The…

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By: Judy Mathias
August 19, 2020
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CMS releases 2021 proposed payment rule for ASCs, HOPDs

Editor's Note The Centers for Medicare & Medicaid Services (CMS) on August 4 released the 2021 proposed payment rule for ambulatory surgery centers (ASCs) and hospital outpatient departments (HOPDs). Among the proposals in the rule: CMS proposes to expand the number of procedures that Medicare would pay for when performed…

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By: Judy Mathias
August 5, 2020
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Automated monitoring tool facilitates contact tracing of COVID-19 patients

Editor's Note The use of an automated web-based symptom monitoring tool as part of Maine's COVID-19 contact tracing program made the state's contact tracing and monitoring faster and more efficient. The tool was well received, with the majority of monitored contacts (96.4%) agreeing to the automated system. Contacts automatically received…

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By: Judy Mathias
August 4, 2020
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US News publishes 2020-2021 top hospitals list

Editor's Note US News & World Report on July 28 released its 2019-2020 Best Hospitals Honor Roll. The top five are: Mayo Clinic, Rochester, Minnesota Cleveland Clinic Johns Hopkins Hospital, Baltimore New York-Presbyterian Hospital-Columbia and Cornell, New York City, and UCLA Medical Center, Los Angeles (tie) Massachusetts General Hospital, Boston…

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By: Judy Mathias
July 29, 2020
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