When audits revealed areas of deficit in the sterile processing departments (SPDs) of the Memorial Hermann Health System in Houston, leaders pulled together a team to help implement a quality improvement plan. By analyzing and standardizing their processes, creating auditing tools, and educating staff, they significantly increased quality scores throughout the system.
TAKEAWAYS • HR should be involved early in the disciplinary…
TAKEAWAYS • Addressing an employee with a competency or behavior…
Left sniffling and sneezing after a whirlwind 4 days at…