What do a Ritz-Carlton hotel and a hospital or ambulatory surgery center have in common? At first glance, you might say very little. After all, the glamor and glitz of a Ritz-Carlton hotel seem miles away from the plain and functional OR. But dig a little deeper and you'll uncover lessons you can apply in any service setting—including ORs.
Human trafficking (HT) is a hidden-in-plain-sight crime—victims walk among the…
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