Patient Satisfaction

Latest Issue of OR Manager
August 2018
Home Safety/Quality > Quality Improvement > Patient Satisfaction

AVATS an option for lung cancer deemed inoperable

Editor's Note Awake video assisted thoracic surgery (AVATS) performed with local anesthesia and sedation allows for resection of lung cancers previously deemed inoperable because of a patient’s poor pulmonary function, finds this study presented May 23 at the American Thoracic Society International Conference in San Diego. For the study, 246…

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By: Judy Mathias
May 24, 2018
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ECRI Institute: Boston Medical Center wins 2018 Health Devices Achievement Award

Editor's Note The ECRI Institute on May 17 announced that Boston Medical Center had won the 2018 Health Devices Achievement Award for its patient-centric mobile pulmonary care app. The ICOUGH Recovery app guides patients through the hospitals postoperative pulmonary care protocol, which focuses on: Incentive spirometry Coughing and deep breathing…

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By: Judy Mathias
May 18, 2018
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Constancy: The key ingredient for safe patient care

When errors occur, sometimes with devastating consequences, healthcare leaders often perform a root cause analysis (RCA) to prevent a recurrence. Understanding what happened is an important step in the recovery process. It’s also important to realize the effect of a sentinel event on healthcare providers—those “second victims” who find themselves…

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By: Elizabeth Wood
May 18, 2018
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Opioid prescriptions drop after orthopedic team changes protocol

Can hospital leaders and surgeons partner to reduce opioid use while maintaining high patient satisfaction scores? Leaders at OSS Orthopaedic Hospital in York, Pennsylvania, answer that question with a yes. Meghan McNelly, PharmD, MHA, FACHE, who was director of pharmacy at OSS when the opioid-reduction project started, says that from…

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By: Cynthia Saver, MS, RN
May 18, 2018
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First penis transplantation completed in the US

Editor's Note Surgeons at the Massachusetts General Hospital, Boston, completed the first successful penis transplantation in the US in a patient who had a subtotal penectomy for penile cancer. Operative reinterventions were needed on postoperative days 2 and 3 for hematoma evacuation and skin eschar debridement. At 3 weeks, no…

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By: Judy Mathias
April 26, 2018
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NewYork-Presbyterian opens world-class center for ambulatory care

Editor's Note NewYork-Presbyterian on April 24 announced the opening of the David H. Koch Center, a world-class ambulatory care center that provides a seamless patient experience from diagnosis to treatment. The approximately 749,000 square foot facility includes services such as outpatient surgery, interventional radiology, diagnostic imaging, and infusion services as…

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By: Judy Mathias
April 26, 2018
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EHR capabilities influence patient satisfaction

Editor's Note A Black Book market survey found that 92% of patients younger than 40 expressed dissatisfaction if their providers did not offer them complete medical records, and 85% wanted more telehealth options, the April 23 Healthcare Informatics reports. A total of 88% of respondents blamed the hospital systems directly…

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By: Judy Mathias
April 25, 2018
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Patient optimization clinic creates a recipe for success

The government and insurance companies have imposed increasing penalties on healthcare facilities in recent years for readmissions. And with good reason: High readmission rates greatly increase costs and sometimes signal poor patient safety practices. In 2015, roughly 2 million patients were readmitted, costing Medicare $27 billion, according to the Centers…

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By: OR Manager
April 18, 2018
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OR leaders feel the pain of the opioid crisis

The OR isn’t exempt from the effects of the opioid crisis. Identifying patients taking opioids is part of OR clinicians’ responsibilities, and they also play an important role in preventing opioid addiction. “We have patients who have opioid use disorder [OUD] and neglect to tell us,” says Mary Jo Steiert,…

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By: OR Manager
April 18, 2018
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ECRI Institute PSO sheds light on opioid use in acute care

OR Manager, Inc., and ECRI Institute have joined in a collaboration to bring OR Manager readers periodic articles on topics such as medical technology management and procurement, risk management, and patient safety. ECRI Institute is an independent nonprofit that researches the best approaches to improving patient care. Opioids are the…

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By: OR Manager
April 18, 2018
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