Culture

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August 2018
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Joint Commission implementing survey improvements on assessing safety culture

Editor's Note The Joint Commission on June 13 announced that starting this month it will be implementing survey process improvements for how it assesses safety culture in hospitals and critical access hospitals. Improvements will be implemented for all other programs by October. Among the process improvement expectations: An organization will…

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By: Judy Mathias
June 14, 2018
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Constancy: The key ingredient for safe patient care

When errors occur, sometimes with devastating consequences, healthcare leaders often perform a root cause analysis (RCA) to prevent a recurrence. Understanding what happened is an important step in the recovery process. It’s also important to realize the effect of a sentinel event on healthcare providers—those “second victims” who find themselves…

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By: Elizabeth Wood
May 18, 2018
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Pledge makes positive culture a priority in the OR—Part 3

This article is the third in a three-part series by Joe Tye, chief executive officer and head coach, Values Coach Inc, and Bob Dent, senior vice president, chief operating and chief nursing officer at Midland Memorial Hospital in Midland, Texas. Part 1 was published in March (pp 19-21, 27) and…

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By: Joe Tye and Bob Dent
April 18, 2018
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Pledge makes positive culture a priority in the OR--Part 2

One of the most misunderstood and misused management buzzwords is “empowerment.” It is a noble thought that a manager can empower an employee, but only you can empower yourself, and once you have done that, no one can take that power away from you. Trying to empower someone who looks…

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By: OR Manager
March 16, 2018
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Bullying: From conflict to confrontation to civility in the OR--Part 3

When Carol Schneider, MSN, RN, CCRN, CPAN, became manager of a postanesthesia care unit (PACU) at Boston Medical Center in Massachusetts, she found a plethora of problems, including poor communication skills, low employee engagement scores, and bullying from surgeons and staff. “It was a very bad climate that was putting…

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By: Cynthia Saver, MS, RN
February 22, 2018
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Editorial

Creating a more harmonious work environment is a struggle for some OR leaders. Tips on how to achieve this were offered during the 2017 OR Manager Conference and the 2018 OR Business Management Conference (ORBMC), and we share some of these in the March issue. A dysfunctional atmosphere in the…

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By: Elizabeth Wood
February 22, 2018
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Pledge makes positive culture a priority in the OR--Part 1

An organization’s culture is shaped by the collective attitudes and behaviors of the people who work there, and if no one is willing to make personal changes, no program of the month is likely to have a lasting impact. To change their attitudes and behaviors, people must be made aware…

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By: OR Manager
February 22, 2018
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Association between safety culture and surgical outcomes

Editor's Note In this study, implementing a global change in safety culture resulted in a significant change in surgical patient outcomes as measured by the American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP). After implementation of initiatives targeting communication and patient safety, surgical outcomes and culture scores…

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By: Judy Mathias
February 20, 2018
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Bullying: From conflict to confrontation to civility in the OR--Part 2

Kermit the frog famously said, “it’s not easy being green.” He longed to be some other color, and OR leaders faced with managing a bully have probably wished they, too, could be someone—or somewhere—else. Using some recommended approaches can help. In Part 2 of this three-part series on bullying, OR…

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By: Cynthia Saver, MS, RN
January 19, 2018
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Bullying: From conflict to confrontation to civility in the OR—Part 1

Nurse bullying is a hot issue, even in the lay press—consider the 2015 Marie Claire article, “Mean Girls of the ER: The Alarming Nurse Culture of Bullying and Hazing.” Numbers vary, but the American Nurses Association reports that between 18% and 31% of nurses have experienced bullying at work. The…

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By: Cynthia Saver
December 14, 2017
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