Behavior

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August 2018
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Elevate your emotional intelligence at OR Manager Conference

The old adage, “Laughter is the best medicine,” is worth adopting as a daily mantra to offset the pressures of the OR environment. Each year, the OR Manager Conference ends on an upbeat note with an inspirational and often humorous closing session. This year’s presentation, on Wednesday, September 19, is…

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By: Elizabeth Wood
June 21, 2018
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Managing patient and family disruption in the perioperative setting--Part 2

Disruption in the healthcare setting occurs all too often and can be dangerous for patients and staff like. Part 1 of this series discussed some of the reasons behind the volatile behavior of patients or their families and provided a list of organizations with resources for managing the problem (OR…

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By: Cynthia Saver, MS, RN
June 20, 2018
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June 8 is Hospitals Against Violence National Day of Awareness

Editor's Note On June 8, the American Hospital Association (AHA) is hosting its second annual Hospitals Against Violence National Day of Awareness, termed “#HAVhope Friday.” The day has been set aside to focus attention on how hospitals, health systems, and their caregivers work daily to end all forms of violence…

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By: Judy Mathias
June 7, 2018
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Spend time with staff to influence performance

Editor's Note Getting to know staff members and supporting that interaction with data helps leaders grow teams, S. Chris Edmonds says in the May 24 Great Leadership. To influence others in the workplace, Edmonds says: Connect with people at all levels and learn their names, their passions, what hinders their…

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By: Judy Mathias
June 1, 2018
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Managing patient and family disruption in the perioperative setting -- Part 1

Disruption in the perioperative setting occurs across a continuum ranging from verbal outbursts to physical violence. “We live in an increasingly violent society, and we need to take measures to educate and prepare nurses and other team members to be safe,” says Margo Halm, PhD, RN, NEA-BC, associate chief executive,…

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By: Cynthia Saver, MS, RN
May 18, 2018
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Editorial

Societal problems in recent years have placed increasing burdens on healthcare workers. With the increase in mass casualty victims, people displaced by natural disasters, and drug or alcohol addicts, it’s not uncommon to experience disruptive patients or families of patients who arrive at the facility under a great deal of…

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By: Elizabeth Wood
May 18, 2018
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‘Reality-based rules’ diffuse drama in the OR

All of the keynote presentations at the 2017 OR Manager Conference offered much food for thought, but probably the most memorable one was Cy Wakeman’s riveting talk on the impact of “drama” in the workplace. That resonated with OR leaders who struggle against the tide of negative attitudes among their…

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By: OR Manager
April 18, 2018
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Effectiveness of video vs live observation in improving OR teamwork

Editor's Note Video observation was not be as effective as evaluating live performance in promoting OR teamwork in this study. A total of 1,410 briefs were analyzed−325 live observations and 1,085 videos−and 1,398 debriefs were evaluated−166 live and 1,232 video. For briefs, there was greater compliance with live observation than…

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By: Judy Mathias
April 13, 2018
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Pledge makes positive culture a priority in the OR--Part 2

One of the most misunderstood and misused management buzzwords is “empowerment.” It is a noble thought that a manager can empower an employee, but only you can empower yourself, and once you have done that, no one can take that power away from you. Trying to empower someone who looks…

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By: OR Manager
March 16, 2018
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Bullying: From conflict to confrontation to civility in the OR--Part 3

When Carol Schneider, MSN, RN, CCRN, CPAN, became manager of a postanesthesia care unit (PACU) at Boston Medical Center in Massachusetts, she found a plethora of problems, including poor communication skills, low employee engagement scores, and bullying from surgeons and staff. “It was a very bad climate that was putting…

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By: Cynthia Saver, MS, RN
February 22, 2018
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