October 22, 2019

Patients feel less pain when healthcare provider is nice

By: Judy Mathias

Editor's Note

Patients having blood drawn by courteous healthcare providers were significantly more likely to say their pain was well-controlled, finds this study presented October 20 at the Anesthesiology 2019 annual meeting in Orlando, Florida.

Analyzing responses from 4,740 adult patients on questions about pain control (range from 1 to 4, never to always) and courtesy of the person who drew their blood (range from 1 to 5, very poor to very good), 82% answered that staff always did everything they could to help them with their pain, and 65% said their pain was always well controlled.

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Patients who answered very good when rating the courtesy of the person who drew their blood were 390% more likely to have rated their pain control as a 4 (the maximum) than those who rated their provider less courteous.

An empathetic provider could make all the difference when it comes to pain management, the researchers say.


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