July 12, 2021

Patient satisfaction with virtual visits

Editor's Note

This study from the Cleveland Clinic finds that patient satisfaction with virtual healthcare visits is comparable to traditional in-person visits.

Researchers surveyed 426 adult patients who had virtual visits from June 21 to July 12, 2017.

Among the findings:

  • 92.9% believed their virtual visit clinician was interested in them as a person
  • 81.9% agreed or strongly agreed their virtual visit was as good as an in-person visit
  • 90.9% agreed their virtual visit made it easy to get the care they needed
  • 92.7% found the technology interface was easy to use
  • 94.8% said they felt comfortable using the technology interface
  • technical difficulties were linked to lower odds of overall satisfaction (OR 0.46).

The study supports the value and acceptance of virtual visits for healthcare, the authors note.


Join our community

Learn More
Video Spotlight
Live chat by BoldChat