January 17, 2019

Joint Commission: New blog post examines steps for developing a reporting culture

By: Judy Mathias
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Editor’s Note

A new blog post featured in the Joint Commission’s “High Reliability Healthcare” examines four essential steps for developing a reporting culture and why they are important.

The steps are:

  • Establish trust: Leaders should help create personal responsibility by establishing clear performance expectations for employees in an environment where there is no fear of negative consequences for reporting mistakes.
  • Encourage reporting: Staff need to know that leadership wants to hear from them, and they need guidance on what can and should be reported.
  • Eliminate fear of punishment: Because employees won’t make a report if they think they will be punished, it’s important to reinforce the idea that reporting allows an organization to learn from mistakes and make improvements.
  • Examine errors, close calls, and unsafe conditions: All reports should be investigated, and it’s invaluable to harvest the data and use it to prevent future errors.

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