Joint Commission: New blog post examines steps for developing a reporting culture
By: Judy Mathias
A new blog post featured in the Joint Commission’s “High Reliability Healthcare” examines four essential steps for developing a reporting culture and why they are important.
The steps are:
Establish trust: Leaders should help create personal responsibility by establishing clear performance expectations for employees in an environment where there is no fear of negative consequences for reporting mistakes.
Encourage reporting: Staff need to know that leadership wants to hear from them, and they need guidance on what can and should be reported.
Eliminate fear of punishment: Because employees won’t make a report if they think they will be punished, it’s important to reinforce the idea that reporting allows an organization to learn from mistakes and make improvements.
Examine errors, close calls, and unsafeconditions: All reports should be investigated, and it’s invaluable to harvest the data and use it to prevent future errors.