July 29, 2019

AI helps Aetna resolve claims overnight

By: Judy Mathias

Editor’s Note

Health insurer Aetna has created an artificial intelligence (AI) software to settle insurance claims−a development that could lead to automation of other processes and free up staff to focus on higher-level tasks, the July 25 CIO reports.

Aetna estimates the software, which is able to resolve claims overnight by rapidly parsing complex healthcare provider contracts, will result in $6 million in savings annually.


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