Patient Satisfaction

Latest Issue of OR Manager
October 2017
Home Safety/Quality > Quality Improvement > Patient Satisfaction

Gastric bypass found to be durable long term

Editor's Note This 12-year study showed long-term durability of weight loss and effective remission and prevention of type 2 diabetes, hypertension, and dyslipidemia after Roux-en-Y gastric bypass surgery. For the study, 1,156 severely obese patients were divided into three groups: 418 who sought and had Roux-en-Y gastric bypass (surgery group),…

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By: Judy Mathias
September 21, 2017
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CMS proposes delay for mandatory implementation of OAS CAHPS Survey

Responding to industry concerns, the Centers for Medicare & Medicaid Services (CMS) has proposed a delay in the mandatory implementation of the patient experience of care satisfaction survey requirement known as the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey® (OAS CAHPS). CMS announced the proposed…

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By: Leslie Flowers
September 20, 2017
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California county goes surgery shopping

Editor's Note California's Santa Barbara County and other government employers are joining private employers in shopping for lower-cost bundled surgical care, even if it means going out of town, the September 1 Kaiser Health News reports. The voluntary program that includes incentives such as waived copays and deductibles as well…

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By: Judy Mathias
September 5, 2017
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Barriers, benefits of using mobile health technology postoperatively

Editor's Note This survey of 800 patients identified a range of potential barriers and benefits to using mobile health technology to enhance recovery after surgery. Potential barriers included: protecting personal health information technology effectiveness and failure preference for face-to-face interaction with their surgeons level of effort required ability of older…

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By: Judy Mathias
August 30, 2017
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Effectiveness of drug-free interventions to reduce pain, opioids after total knee

Editor's Note In this meta-analysis of the effectiveness of nonpharmacological interventions for pain after total knee arthroplasty, electrotherapy and acupuncture were associated with reduced and delayed opioid consumption, but there was low or very low certainty that they improved pain. Continuous passive motion and preoperative exercise did not improve pain…

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By: Judy Mathias
August 24, 2017
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From Volume to Value in an ASC: Better Quality, Lower Costs, Higher Satisfaction

Between now and 2025, the transition from volume-based care to value-based care will undergo three waves: patient-centered care, consumer engagement, and science of prevention. Cross-industry competition (healthcare vs retail vs technology vs others) will erase traditional boundaries and generate exciting new value propositions for patients, payers, and physicians. Healthcare leaders…

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Mobile devices: A menace to propriety and patient privacy

Imagine this scenario in your ambulatory surgery center (ASC): A husband and wife in their early 80s arrive for the husband’s knee replacement surgery. His wife will drive him home after surgery, and their daughter will arrive from out of state the next day to help at home while he…

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By: Leslie Flowers
August 22, 2017
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Safety of nipple-sparing mastectomy

Editor's Note Women with breast cancer who have nipple-sparing mastectomies have a low rate of cancer recurrence in the first 5 years, this study finds. Of 311 patients with nipple-sparing mastectomies analyzed, 17 developed a recurrence of their cancer at 51 months median follow-up. Estimated disease-free survival was 95.7% at…

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By: Judy Mathias
July 18, 2017
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Device filters out noise for ICU patients

Editor's Note Researchers in the departments of anesthesia and biomedical engineering at Vanderbilt University have created a device that removes alarm sounds while preserving an ICU patient’s ability to hear human and environmental stimuli, notably speech. The in-ear device, which is worn by the patient, eliminates alarm sounds from the…

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By: Judy Mathias
June 23, 2017
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Customer service can make or break a patient's experience

Healthcare providers and their patients have benefited from practices borrowed from other industries—for example, the checklists and time-outs used in aviation or the Lean management principles used in manufacturing. Applying lessons learned in the entertainment industry to the hospital setting may seem like a stretch, but Dennis Snow will explore…

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By: Paula DeJohn
June 20, 2017
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VA expands quality tool to include data for all VA medical centers

Editor's Note The Department of Veterans Affairs (VA) on May 1 expanded its “Access and Quality in VA Healthcare” tool to include inpatient quality data for all VA medical centers, the May 2 AHA News Now reports. The tool, released last month, shows how VA centers compare with regional and…

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By: Judy Mathias
May 3, 2017
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Increase First Case On-Time Starts to Boost Patient and Physician Satisfaction - On Demand

CEs: 1 Contact Hour *Please note that this event is held in Eastern Standard Time Increase First Case On-Time Starts to Boost Patient and Physician Satisfaction  First case on-time starts are a universal benchmark used to determine efficiency in the OR. Starting the first case on time sets the tone for…

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