Patient Satisfaction

Latest Issue of OR Manager
December 2017
Home Safety/Quality > Quality Improvement > Patient Satisfaction

Compassion practices linked to nurse well-being, patient perceptions of care

Editor's Note In this study, compassion practices were significantly and negatively associated with nurse emotional exhaustion and positively associated with nurse psychological vitality. Compassion practices were also positively associated with patient perceptions of care and overall patient ratings. Supplemental analysis found that nurse well-being mediates the relationship between compassion practices…

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By: Judy Mathias
November 15, 2017
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Peer review inspires high performance from providers

Peer review is a hot topic in the quality arena as many ambulatory surgery centers (ASCs) strive to create meaningful and sustainable evaluation of their providers. “As a surveyor, I can tell you peer review trips everybody up,” says Ann Geier, MS, RN, CNOR, CASC, chief nursing officer of Surgical…

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By: Leslie Flowers
November 15, 2017
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Nurse-run telephone triage service for after-hour calls by neurosurgery patients

Editor's Note Clinical Advice Service (CAS), a nurse-run telephone triage service for after-hour calls, developed at the Stanford University School of Medicine, provides well-coordinated care to neurosurgery patients while reducing physician workload, this study finds. Between July 2016 and June 2017, CAS nurses received 1,021 after-hours calls from neurosurgery patients.…

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By: Judy Mathias
November 10, 2017
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Surveillance is safe for noncancerous, high-risk breast lesions

Editor's Note High-risk, noncancerous flat epithelial atypia (FEA) breast lesions can be treated with close observation rather than surgical removal in most cases, this study finds. The analysis of 208 patients diagnosed with FEA over a 9-year period found that after mammography, biopsy, and surgical excision, five lesions (2.4%) were…

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By: Judy Mathias
November 1, 2017
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Improving readability of discharge instructions linked to fewer follow-up phone calls

  Editor's Note Making discharge instructions easier to read resulted in fewer phone calls from traumatic injury patients after discharge, finds this study presented October 25 at the American College of Surgeons Clinical Congress 2017 in San Diego. A total of 1,006 patients were included in the study, 493 in…

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By: Judy Mathias
October 31, 2017
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From Volume to Value in an ASC: Better Quality, Lower Costs, Higher Satisfaction

Between now and 2025, the transition from volume-based care to value-based care will undergo three waves: patient-centered care, consumer engagement, and science of prevention. Cross-industry competition (healthcare vs retail vs technology vs others) will erase traditional boundaries and generate exciting new value propositions for patients, payers, and physicians. Healthcare leaders…

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Total joint patients using fewer opioids to manage postop pain

Editor's Note Opioid use in total hip and knee patients decreased by one-third between 2006 and 2014, which reflects success in the use of a multimodal approach (ie, opioids plus additional pain management methods, such as peripheral nerve blocks and acetaminophen) to pain management, finds this study presented October 21…

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By: Judy Mathias
October 27, 2017
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Study: Acetaminophen helps reduce postop shivering

Editor's Note Administering acetaminophen (Tylenol) during surgery may help reduce the incidence of postoperative shivering, finds a study presented October 21 at the Anesthesiology 2017 annual meeting in Boston. A total of 37 patients scheduled for gynecologic surgery were randomly assigned to receive IV acetaminophen or a placebo after general…

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By: Judy Mathias
October 26, 2017
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Patients overestimate postop pain they will experience

Editor's Note Patients significantly overestimate the amount of pain they will experience after surgery, which can cause unnecessary anxiety, finds a study presented October 21 at the Anesthesiology 2017 annual meeting in Boston. A total of 223 patients completed a questionnaire before and after surgery to evaluate the level of…

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By: Judy Mathias
October 23, 2017
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Improved communication tools put PACU visitors at ease

About 8 years ago, Maine Medical Center (MMC) in Portland had a policy that required visitors to wait in the surgery waiting room at least 3 hours before being allowed to visit their loved ones. The postanesthesia care unit (PACU) nurse was not expected to communicate with the family while…

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By: OR Manager
October 19, 2017
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Gastric bypass found to be durable long term

Editor's Note This 12-year study showed long-term durability of weight loss and effective remission and prevention of type 2 diabetes, hypertension, and dyslipidemia after Roux-en-Y gastric bypass surgery. For the study, 1,156 severely obese patients were divided into three groups: 418 who sought and had Roux-en-Y gastric bypass (surgery group),…

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By: Judy Mathias
September 21, 2017
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Increase First Case On-Time Starts to Boost Patient and Physician Satisfaction - On Demand

CEs: 1 Contact Hour *Please note that this event is held in Eastern Standard Time Increase First Case On-Time Starts to Boost Patient and Physician Satisfaction  First case on-time starts are a universal benchmark used to determine efficiency in the OR. Starting the first case on time sets the tone for…

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