Communication

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December 2017
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Compassion practices linked to nurse well-being, patient perceptions of care

Editor's Note In this study, compassion practices were significantly and negatively associated with nurse emotional exhaustion and positively associated with nurse psychological vitality. Compassion practices were also positively associated with patient perceptions of care and overall patient ratings. Supplemental analysis found that nurse well-being mediates the relationship between compassion practices…

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By: Judy Mathias
November 15, 2017
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Remote video auditing: A path to compliance and safety

Perioperative services leaders seeking to improve safety and efficiency without sacrificing quality may want to turn to remote video auditing (RVA), which is being successfully used in hospital ORs and ambulatory surgery centers (ASCs). “We’ve seen improved patient safety, efficiency, and cleaning processes,” says Sheldon Newman, MD, executive vice chairman…

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By: Cynthia Saver, MS, RN
November 15, 2017
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Just culture creates a safe, positive environment

Just culture has become a bit of a buzzword, so it’s worth revisiting what the term truly means and how it can be implemented and sustained. Although it’s a powerful tool for improving patient safety, just culture is effective only when leaders set expectations for processes and behavior, and address…

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By: Cynthia Saver, MS, RN
November 15, 2017
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Nurse-run telephone triage service for after-hour calls by neurosurgery patients

Editor's Note Clinical Advice Service (CAS), a nurse-run telephone triage service for after-hour calls, developed at the Stanford University School of Medicine, provides well-coordinated care to neurosurgery patients while reducing physician workload, this study finds. Between July 2016 and June 2017, CAS nurses received 1,021 after-hours calls from neurosurgery patients.…

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By: Judy Mathias
November 10, 2017
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Improving readability of discharge instructions linked to fewer follow-up phone calls

  Editor's Note Making discharge instructions easier to read resulted in fewer phone calls from traumatic injury patients after discharge, finds this study presented October 25 at the American College of Surgeons Clinical Congress 2017 in San Diego. A total of 1,006 patients were included in the study, 493 in…

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By: Judy Mathias
October 31, 2017
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Measuring Team Communication Impact on Medical Performance in Critical Care Environments

Teams in critical care environments, like trauma and the OR, provide patient care in situations that are complex, interdisciplinary, highly urgent, and time sensitive. Patient safety and survival require a high-level of inter-professional team performance and effective communication. Delays or errors in treatment have been linked to miscommunication between team…

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CMUNRO SCALE created to facilitate risk assessment for pressure injuries

In 2016, after 10 years of research and validation, Cassendra Munro’s Pressure Ulcer Risk Assessment Scale for Perioperative Patients (Munro Scale) was made available for use in the perioperative setting and was added to the AORN Prevention of Pressure Ulcers Tool Kit. The Munro Scale assesses a patient’s risk level…

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By: Judith M. Mathias, MA, RN
October 19, 2017
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Improved communication tools put PACU visitors at ease

About 8 years ago, Maine Medical Center (MMC) in Portland had a policy that required visitors to wait in the surgery waiting room at least 3 hours before being allowed to visit their loved ones. The postanesthesia care unit (PACU) nurse was not expected to communicate with the family while…

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By: OR Manager
October 19, 2017
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Walk the talk: Words matter when it comes to patient safety

Every week Ann Shimek, MSN, BSN, RN, CASC, hits the road to communicate about communicating. Shimek is senior vice president of clinical operations at United Surgical Partners International (USPI) in Addison, Texas. She and her team of six clinical nurses travel among USPI’s 21 hospitals and 260 ambulatory surgery centers…

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By: Leslie Flowers
October 19, 2017
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More hospitals allow nurses, physicians to use own electronic devices

Editor's Note Research from Spok Inc found 71% of hospitals allow physicians and nurses to use their own electronic devices at work, compared with 58% last year, the September 21 Healthcare Informatics reports. The researchers also found that: 38% of physicians favored having a hospital-issued device, and they use an…

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By: Judy Mathias
September 26, 2017
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Successful onboarding of surgeons makes good business sense

Perioperative staff complete a thorough orientation to ease their transition into a new job, but what about surgeons? How are they onboarded into a new OR? This isn’t an academic question—effective onboarding is key to the success, including financial success, of the OR. “To have someone walk through the door…

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By: Cynthia Saver, MS, RN
September 20, 2017
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Measuring Team Communication Impact on Medical Performance in Critical Care Environments

Teams in critical care environments, like trauma and the OR, provide patient care in situations that are complex, interdisciplinary, highly urgent, and time sensitive. Patient safety and survival require a high-level of inter-professional team performance and effective communication. Delays or errors in treatment have been linked to miscommunication between team…

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