AHRQ toolkit helps healthcare providers respond to patient harm

Editor's Note

The Agency for Healthcare Research and Quality (AHRQ) on May 23 released a new online toolkit to help healthcare organizations and providers respond when a patient is harmed.

The toolkit is based on the Communication and Optimal Resolution (CANDOR) process, which is a patient-centered approach that emphasizes early disclosure of adverse events and a proactive program for achieving an amicable and fair resolution for patients, families, and healthcare providers.

The toolkit is customizable and available at no charge.

The Agency for Healthcare Research and Quality (AHRQ) today released a new online toolkit to help hospital and health system leaders and clinicians communicate accurately and openly with patients and their families when something goes wrong with their care.